COMMITMENT TO USER PRIVACY
CX-Centric is committed to protecting and respecting your privacy.
We declare that the entity providing service through the Internet website www.cx-centric.com is a Belgian commercial enterprise with the following data:
Tax ID: 0730805324
Registered address:
Place de la reine
Schaerbeek,Brussels
Belgium
1030
By visiting www.cx-centric.com and/or by providing personal data to us through other means you are accepting and consenting to the practices described in this policy.
This document is designed to give a clear explanation of CX-Centric ‘s data processing practices.
Please read the following carefully to understand our practices regarding your personal data and how we will treat it
ABOUT US
CX-Centric (Private Limited Company), a Belgian commercial enterprise with the following data:
Tax ID: 0730805324
Registered address:
Place de la Reine
Schaerbeek,Brussels
Belgium
1030
email: jonathan@cx-centric.com
At CX Centric, we are experts in Customer-Centricity and Customer Experience, and passionate about people. We’ve built a reputation on the unshakeable belief that putting the Customers at the Centre of what you do is a profitable and effective business strategy.
Find out more here: www.cx-centric.com
YOUR INFORMATION AND YOUR RIGHTS
You have the following rights:
To be informed about how we obtain and use your information
To ask for a copy of the information we hold about you
To have your information rectified
To ask us to restrict processing of your personal data
To request to have your information erased: Right to be forgotten
To object to the processing of your information (e.g. for direct marketing purposes)
To have information you provided to us, returned to you, or sent directly to another company in a structured and commonly used and machine readable format where technically feasible: Data Portability
To send a request in relation to any of these rights or lodge a complaint, please submit a written request to jonathan@cx-centric.com
COLLECTION AND USE OF PERSONAL INFORMATION
Collection of your personal information
We collect your information when you correspond with us by telephone, e-mail, networking events, business meetings or through social media such as LinkedIn and should you complete any forms on our websites www.cx-centric.com
We may also be given your name and basic contact information as a result of a referral from someone often in your network and/or in our own network.
We collect your personal information for legitimate business purposes, which includes processing registrations or enquiries, keeping you informed about new events, products or offers and providing the best possible service to you.
CX-Centric is the sole owner of the information collected on its sites www.cx-centric.com
Use of your personal information
The personal information you provide is being collected for legitimate business purposes, which includes processing registrations or enquiries, keeping you informed about new events, products or offers and providing the best possible service to you.
Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights. All information provided by you will be held in the strictest confidence.
We will only collect the personal information that is necessary for the purposes mentioned above. It includes the following and is limited to:
Full Name & Job Title
Company Name & Address
Email Address
Phone
Interest Areas & Preferences
DETAILED INFORMATION ON THE PROCESSING OF PERSONAL DATA
Personal Data is collected for the following purposes and using the following services:
Analytics
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data collected: Cookies and Usage Data.
Display Advertising extension for Google Analytics (Google Inc.)
Google Analytics on this Application might use Google's Interest-based advertising, 3rd-party audience data and information from the DoubleClick Cookie to extend analytics with demographics, interests and ads interaction data.
Personal Data collected: Cookies and Usage Data.
Remarketing and behavioral targeting
This type of service allows this Application and its partners to inform, optimize and serve advertising based on past use of this Application by the User.
This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity.
Remarketing through Google Analytics for Display Advertising (Google Inc.)
Google Analytics for Display Advertising is a remarketing and behavioral targeting service provided by Google Inc. that connects the tracking activity performed by Google Analytics and its Cookies with the Adwords advertising network and the Doubleclick Cookie.
Personal Data collected: Cookies and Usage Data.
AdWords Remarketing (Google Inc.)
AdWords Remarketing is a remarketing and behavioral targeting service provided by Google Inc. that connects the activity of this Application with the Adwords advertising network and the Doubleclick Cookie.
Personal Data collected: Cookies and Usage Data.
INFORMATION SHARING
We do not rent or sell our customer email lists.
We may share your professional information with third parties’ professional organisations, to promote similar products and services related to your area of interest.
Yet the sharing of your information happens only when registering to one of our CX-Centric Activity (congress, webinar). Where we transfer your professional information to third parties, we obtain contractual commitments from them to protect your personal information.
When registering to an event, your name, company, country and title might be shared a few days before to the sponsors of this precise event edition.
Additionally, Email, address and tel. numbers are shared to our sponsors only when the sponsored activity is concluded. Under no circumstances, this information is facilitated before the event.
OPT-IN / OPT-OUT ELECTRONIC MAIL
Our electronic marketing mail communications with you operates on an opt-out basis. Our communications inform on the CX-Centric activities, provide market related information and market our services that we believe to be of value to you.
If you no longer wish to receive newsletters®, industry news or promotional materials, you may opt-out of receiving these communications.
We have now included the possibility to unsubscribe from CX-Centric newsletters.
You can also simply contact jonathan@cx-centric.com and ask to be unsubscribed.
CORRECTING, UPDATING OR REMOVING YOUR PERSONAL INFORMATION
CX-Centric will make every attempt to keep your personal data accurate, complete and up to date.
If your personal information is incorrect or if you no longer wish to receive information from CX-Centric, we will endeavor to correct, update or remove your information as swiftly as possible.
This can be done by e-mailing jonathan@cx-centric.com
LINKS TO OTHER WEBSITES
CX-Centric´s web pages contain some links to other sites. Please be aware that CX-Centric is not responsible for the privacy practices of such other sites. This privacy statement applies solely to the information collected by CX-Centric
SECURITY
CX-Centric has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honoured. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
Access to all of our users' information is restricted in our office. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers that we store personally identifiable information on are kept in a secure environment.
DATA STORAGE AND RETENTION
The personal data we hold is stored on CX-Centric servers and on the servers of cloud based database management services located within Europe and outside Europe. CX-Centric retains data for the duration of the customer’s or member’s business relationship with CX-Centric. For more information on where and how long your personal data is stored, and for more information on your rights of erasure, please contact CX-Centric ’s data protection officer at jonathan@cx-centric.com
TRANSFER
The internet is a global environment. The data that we collect from you may be transferred to, and stored at, international destinations, including destinations outside the European Economic Area ("EEA"). It may also be processed by international staff or data processors outside this area, who may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services
CX-Centric will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice.
If you do not consent to this transfer, storing or processing of your personal information please email jonathan@cx-centric.com indicating your wishes.
NOTIFICATION OF CHANGES
From a continuous improvement process point of view, we reserve the right to add to or amend this privacy policy at our sole discretion. These changes might be communicated to you if considered of relevant impact to the management of your privacy data.
In such cases the ‘last updated’ date will be amended accordingly.
Please review our privacy policy on a regular basis to make sure you have read the latest version and you understand what we do with your personal information.
GDPR COMPLIANCE
For the purpose of the GDPR, the data controller is CX-Centric. CX-Centric respects your right to privacy. We ensure all data is managed lawfully, fairly and transparently and we do not use third parties to also acquire data. You have a right to be forgotten and can email us at jonathan@cx-centric.com to request your personal data or any information related to privacy.